What is you shipping policy?
All orders are shipped via USPS priority mail. Costs are calculated by weight and distance. Shipping overages of $1 or more will be refunded within 48 hours of shipment.
Multiple orders will be combined automatically as long as they are placed within 24 hours of each other, AND have the same exact name and address. Otherwise, they cannot be combined.
- Ready to Ship items have a current processing time of 5-7 business days (not including weekends, holidays, & actual transit time).
- Made to Order items have a processing time of 3-4 weeks (not including actual shipping time)
- Pre-orders will state in the product description the estimated TAT.
*Bonjour Wax Co. is not responsible for lost, stolen, or damaged packages once they have been accepted by USPS
All packages will be shipped via USPS priority mail services.
Bonjour Wax Co. currently only ships within the US.
How will I know when my order ships?
You will receive an email containing your tracking number once your order has been packed and the label has been created. The order typically within 24 hours of label creation (taking into account holidays and weekends).
What type of wax do you use?
As of 2/5/18, Bonjour Wax Co. is now using a premium Parasoy blend. This wax holds more fragrance and has a better throw. The wax has a creamier/softer texture than the palm wax many of you are familiar with. All new products will be made using this new Parasoy blend. Here are some tips for getting the best throw and enjoyment from Bonjour Wax. 1.) Use either a hot plate (old style glade warmers are great), tea light or light bulb warmer that's at least 25 watts. 2.) Less is more. Depending on the size of your wax plate, start off using 1 cube from a clamshell or 1/3 to 1/2 half of a 2 ounce scent cup before adding more. Too much wax will result in a deep wax pool and will take more time to heat up. Thus, the scent throw will be lighter or even non existent. 3.) Location, location, location. Try moving your warmer around the room in order to find the sweet spot for that room. Small things like A/C vents, fans, drafts, and even furniture placement can affect how strong a scent throws.
How long should the wax cure for?
The new Parasoy wax blend requires approx. 1-2 weeks of cure time. However, wax ages like a fine wine. The longer the fragrance oils have to bind with the wax, the stronger and more complex the melt becomes.
How do I order wholesale?
Please email firstname.lastname@example.org for information and pricing regarding wholesale orders.
Can I make changes or cancel my order once it's placed?
Please make sure that your cart is accurate before completion. Once the order is placed, it cannot be changed or canceled. All sales are final.
Do you accept returns?
Since scent preference and strength are both subjective, no refunds will be given due to the product not meeting your expectation. However, if there is an error with your order, please contact us within 7 days of receiving your order and we will work to correct it.